Charlotte Messaging Privacy Notice
This notice explains how Vajra Solutions LLC ("Vajra", "we", "us") handles your mobile number and the text messages sent through Charlotte, our AI phone assistant. It governs the Charlotte SMS and MMS messaging program only. The vajra-solutions.com site privacy policy covers this website, and each business that uses Charlotte may keep its own privacy policy.
Who we are
Charlotte is an AI phone assistant used by local home-services businesses — HVAC, plumbing, electrical, and other trades. When you phone one of those businesses, Charlotte answers the call and, with your spoken agreement, may send you follow-up text messages on the business's behalf.
How we get your number
We collect your mobile number when you say it during a phone call you placed to a business that uses Charlotte. On that call, Charlotte asks your permission to text you and confirms the number to use. Your consent is recorded and time-stamped for that call. We do not use web forms, purchased lists, or third-party data to enroll callers in messaging. The only web-form consent in the program is the business's own: when a business signs up for Charlotte, it authorizes the operational notifications described below.
What we send
We send only service messages about the request you made on your call, such as:
- appointment and callback confirmations;
- technician status and ETA updates;
- a secure link to view a quote or your service history;
- a request for a photo of the equipment, so the business can quote accurately;
- your service-history link, if you text HISTORY followed by your own mobile number;
- a confirmation when you opt out or resubscribe.
Every message is a one-to-one message tied to a call you placed or a text you sent us. We send no marketing, promotional, or bulk messages.
What we collect
Only what you provide on the call: your mobile number, your name, the details and address of your service request, and any photo you choose to text us. We do not collect location data and we do not set advertising identifiers.
How we share it — and what we never do
We share your information only with the business you contacted, so it can handle your request, and with the messaging and telecommunications providers that transmit the texts on our behalf. That is the full extent of it.
We do not sell your personal information. We do not share your mobile number, the contents of your messages, or your messaging consent with any third parties or affiliates for their own marketing or promotional purposes. We will not share mobile information with third parties for promotional or marketing purposes.
Stopping messages
You can stop messages at any time by replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to any message. Reply HELP (or INFO) for help, and START (or UNSTOP) to resume. Message frequency varies with your request. Message and data rates may apply.
If you run a business that uses Charlotte
Businesses that subscribe to Charlotte also receive operational texts from the platform — urgent-call pages, missed-transfer alerts, account and usage notifications, and sign-up links they request. We collect the business's notification number directly from the business during signup, where it authorizes these notifications. Operators can change or stop them in their Charlotte notification settings or by writing to founder@vajra-solutions.com. A customer's opt-out never changes an operator's notifications, and an operator's settings never change what its customers have chosen.
How long we keep it
We keep your number and message history for as long as needed to handle your request and to meet our legal, tax, and record-keeping obligations, after which it is deleted or de-identified.
Your rights
California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we hold and to request its deletion. To exercise these rights, write to founder@vajra-solutions.com and we will respond within 45 days.
Children
Charlotte messaging serves business customers and is not directed to children. We do not knowingly collect information from anyone under 16.
Changes
We may update this notice; material changes will be posted on this page with a new date below.
Contact
Vajra Solutions LLC
9110 Alcosta Blvd
Suite H PMB 2031
San Ramon, CA 94583
United States
founder@vajra-solutions.com
Last updated · 2026-08-01